Starbucks

Starbucks is an iconic roaster and retailer of specialty coffee, founded in 1971 in a cobblestone street in Seattle in the United States. In just a few years, people all around the world had acquired a taste for Starbucks, and it first came to Australia in 2000.

Since then, the local arm has been through a number of different chapters. Now, in 2022, Starbucks Australia Chief Executive Chris Garlick says they’re “looking to build a highly sustainable business, that’s really successful for our customers”.

Rostering staff across more than 55 stores in locations around Australia has its challenges. Demand and staff availability can massively vary across different stores. Previously, not much of Starbucks’ scheduling was automated. Keeping track of thousands of staff and what they’re owed was also tricky.

For Starbucks, implementing Tanda has given greater visibility to these problems. Embracing auto-scheduling has allowed managers to focus on what they should be doing – managing individual outlets. The company can keep track of all its staff members, what they’re owed, and their hourly rates.