CUSTOMEr STory

Maryborough RSL

See how Maryborough RSL eliminate shift abandonment and save 20 hours per week on administration with Tanda.

From managing staff to serving the community
Maryborough RSL’s biggest challenges
A simpler way to schedule staff
Bringing it all together
From managing staff to serving the community

The Maryborough RSL has been supporting and welcoming veterans, returned service members, and the wider community of the Hervey Bay region for over 60 years. General Manager Stephen Yeats has been with the club for over 20 years, and in his time has experienced and overcome numerous workforce challenges. 

Like many thriving clubs, retaining and engaging talented staff is always a challenge. “Staffing was our biggest problem, we were always scraping the barrel to get staff to come into work” recalls Stephen. Shift abandonment can have a profound effect on day to day operations and is often a difficult problem to solve. There are no standardised laws concerning shift abandonment, and it’s often up to the business to create a culture and implement systems that reward employees for their attendance.

In addition to attendance challenges, the managers at the RSL were struggling to stay on top of their manual staff scheduling system, with every roster and timesheet adjustment requiring manual edits, approvals and signatures. “It was all paper… It was all manual, it used to take a couple of hours each day”.

Maryborough RSL’s biggest challenges

  • High rate of shift abandonment among younger staff members made day to day operations unpredictable and stressful.
  • Paper-based method of managing staff creates an excessive administrative burden for managers running shifts.
  • 20+ hours per week spent processing timesheets and paying staff correctly.
A simpler way to schedule staff

Tanda’s staff scheduling and rostering tools enable Maryborough RSL to keep staff notified and engaged. This significantly reduces the time spent by management following up on staff, and helps them focus on the larger challenges of the business.

“Previously we spent up to 20 hours per week doing data entry for payroll, and now we’re not even touching any of that."
Stephen Yeates, General Manager - Maryborough RSL

Results

2

Qualification management

By uploading key documents such as RSA and first aid certificates into Tanda, managers at the RSL are able to ensure that all staff qualifications are up to date, thanks to push notifications and expiry reminders.

3

Payroll integrations

Tanda integrates directly with the RSL's MYOB payroll system. One-click timesheet exports achieve a flawless and hassle-free pay run every time.

You may also be interested in

See how some of your favorite organisations achieve success with more stories from our customers.

Sushi Sushi

Sushi Sushi has used Tanda to help rapidly expand their business with confidence new stores will be compliant with Australian pay regulations.

View Story
Industry
Resource Type
Topic

SBS Group

SBS Group tackles annualised salary compliance, saving hundreds of hours spent testing salaries and running payroll.

View Story
Industry
Resource Type
Topic

Domino's Pizza

Domino’s changed the way they rostered staff by adopting Tanda’s latest predictive rostering features.

View Story
Industry
Resource Type
Topic
VIEW ALL STORIES

Ready to take workforce management to the next level?

Manage your business processes in a single system, from onboarding through to payroll.

SEE TANDA